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ItsHidden Premium VPN Review

Editor's Overall Rating: 
6 User Reviews
ItsHidden Premium VPN Review
Editor's Rating
Order to Installation
Software/GUI
Ease of Use
Features
Network & Speed
Help & Support
Scope of Protection
Overall Rating


Site: www.itshidden.com
Site languages: En

Its Hidden Premium VPN INTRODUCTION

Its Hidden provides a free and premium PPTP VPN service that, like other free services, trades your personal information for affiliate and advertising revenues to pay for the service. The result – You have less privacy and security and your personal information is at more risk than if you were not to use this service. Even the paid service is at risk because users are on the same insecure network as the free users.

Review Summary

There is no software; you must use your own OS for the VPN connection which means there are no features whatsoever. The server network is small and practically unusable at any hour as the network is constantly busy. The privacy policy is designed to give your personal information away to third parties. If you want a secure VPN, this is not for you.

Its Hidden Premium VPN PROS:
• Refund within 24 hours
• Port forwarding

Its Hidden Premium VPN CONS:

• No privacy or security
• IPs Blacklisted for SPAMMING
• Usually unable to connect to server, very high latency, generally unusable
• The servers’ data bases are vulnerable to attacks which means your personal data is open for any hacker to steal
• Complicated and inconvenient installation for most users
• No software application just your own OS
• Few features and user unfriendly
• No automatic choice of fastest server (lowest latency)
• Adverse privacy policy set up to benefit Its Hidden and harm the user by giving away your IP, browsing history and personal information to third parties.
• Logs and stores personal information for third parties and advertisers
• No support or help

Full Review

From Order to Installation: ★☆☆☆☆ 

To sign up with Its Hidden:

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Once you have chosen a plan, you move onto installation with your login credentials.

Its Hidden has no software of its own and only uses your OS to connect to its servers. The installation process is as follows:

Got to start menu and click on Connect:

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Click on ‘Set up a connection or network’:

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Choose connect to a workplace:

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On how do you want to connect, chose ‘Use my Internet Connection (VPN)’:

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Type the address “vpn.itshidden.com” as the Internet address and enter a Destination name. Then click ‘Next’ and click on ‘Don’t connect now; just set it up so I can connect later’:

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Enter your Its Hidden user name and password (you’ve received in the mail after you registered and purchased the service) and click ‘Create’:

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Then you are ready to connect by going against to start, connect to Its Hidden:

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To disconnect you have to right click the VPN icon symbol in the sys tray and from the options, click: ‘disconnect from’ and click on ‘ItsHidden’ to disconnect.

That’s the installation process for Its Hidden VPN.

Software/GUI: ½☆☆☆☆ 

This service does not provide a software application. You utilize your own windows software.
In our view the download of certificates and installation set up is burdensome and unusable by the majority of users. Applications are developed by VPN services to make life easier. In this case, inconvenience rules.

Ease of Use: ★☆☆☆☆ 

As this is a Windows application (or whichever OS you are operating), it is not very user friendly. It cannot be automated for startup of the computer and requires some 5 clicks to start each time. If you want to switch servers, you have to change everything manually. If one needs to restart this application a couple of times a day or switch servers, it’s tiresome.

Features: ★★½☆☆ 

There are few features found in an application such as simple one click switching of servers, changing IPs from dynamic to fixed IPs. The only features available are those found with your own OS, so you can automate the start up. Its Hidden provides port forwarding and Dedicated IP addresses that are dynamically assigned.

Server Network: Location, Availability & Speed: ★★★½☆ 

This server network is very busy and therefore it’s slow at certain hours. Its Hidden has servers in the UK and Netherlands with most of its IPs blacklisted for SPAM.

Its Hidden writes:

“At peak times our servers are very busy and although we try to maintain a good service there are times when we have to take servers down for maintenance the service may slow.”

In our tests we found the service to be slow and latency high at all hours.

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This Its Hidden Dutch server is blacklisted for SPAM. Every IP I checked is blacklisted for spamming.

The ping times for Its Hidden servers generally had a 10% latency compared to other good VPNs.

Overall, this is a small server network with fair speed.

Presale Support to Product Help & Support: ★☆☆☆☆ 

Although we wrote to Its Hidden several times about both its free and premium service, no answers were forthcoming. This service, like other free services with a premium service as well, does not have any support to speak of.

Scope of Protection:

Protocols: ★★☆☆☆ 

Its Hidden only provides PPTP, which is not very secure, certainly not as secure as OpenVPN.

Its Hidden does not provide you with the choice between Dynamic IP Servers and Static IP servers in the same plan so you have to specifically request one or the other on sign up. This means you if you are on a static IP which is very useful for use with PayPal accounts and Credit Card vendors, it is less secure than dynamic IPs. It’s preferable to switch between the two types of IPs.

Protocols: PPTP
Port forwarding enabled

Encryption: Pending Test

Encryption Strength Specified: 128

The effectiveness of any VPN provider is dependent on how effective is the encryption. Our independent encryption Test of ITS HIDDEN is in process and will be posted here when completed.

Server Security: ½☆☆☆☆ 

Its Hidden states that: “The security is not as good as a service provider based here in the UK”. Its Hidden is a UK service provider. They go on to say that they provide ‘some’ level of protection. Actually, they are using Leaseweb AS in Amsterdam who is a standard server hosting provider in the Netherlands. Leaseweb does not provide any real security protection for their servers. It’s up to the client to provide that security, Leaseweb says. But Its Hidden says that “the service providers that host our servers offer some level of protection of your data”. This is not true. Hosting providers provide no real security other than some firewall protection if you pay for it and that is only for DDOS and not against any real hacking attack. So, in effect, Its Hidden provides no security at its servers for the logged and cached data that they keep including your originating IP and entire browsing history.
This service has no privacy and security at its servers which means that even if your data is encrypted all of your IP and browsing history resides at unsafe servers easily accessible by any hacker. In fact it would be better to connect without this VPN then with it because ALL of your data and history become more vulnerable sitting on one insecure server then when you connect without a VPN. At least then, the hacker has to work hard to retrieve your packets and data. With Its Hidden, he goes to one place and gets all of it easily.

Privacy: ½☆☆☆☆ 

ITS HIDDEN states the following at its site:
“We do not store any information as we are not required to do so.”
But in its TOS it states:

1. Its Hidden uses both session and persistent cookies on your browser.
2. Its Hidden does log and cache: Your IP, browser type, exit pages, urls, domain names, landing pages, pages viewed and “one or more cookies that may uniquely identify your browser”
3. The log is cached and held in Amsterdam, Holland.
4. They provide personally identifiable information to affiliated companies AND to ‘other businesses’, which means every Tom, Dick and Harry.
5. They do share all of the information with advertisers, so your personal information is sitting on the servers of non secure advertisers as well.

They further write that: “The security is not as good as a service provider based here in the UK”. Its Hidden is a UK service provider. They go on to say that they provide ‘some’ level of protection. Actually, they are using Leaseweb AS in Amsterdam who is a standard server hosting provider in the Netherlands. Leaseweb does not provide any real security protection for their servers. It’s up to the client to provide that security, Leaseweb says. But Its Hidden says that “the service providers that host our servers offer some level of protection of your data”. This is not true. Hosting providers provide no real security other than some firewall protection if you pay for it and that is only for DDOS and not against any real hacking attack. So, in effect, Its Hidden provides no security at its servers for the logged and cached data that they keep including your originating IP and entire browsing history.
This service has no privacy and security at its servers which means that even if your data is encrypted all of your IP and browsing history resides at unsafe servers easily accessible by any hacker. In fact it would be better to connect without this VPN then with it because ALL of your data and history become more vulnerable sitting on one insecure server then when you connect without a VPN. At least then, the hacker has to work hard to retrieve your packets and data. With Its Hidden, he goes to one place and gets all of it easily.
The Its Hidden Privacy Policy is similar to other free services – provide a little encryption to the user and give away ALL the user’s privacy to third parties and advertisers. Thank you Its Hidden! This is a hackers dream and your nightmare if you are foolish enough to use this service.

ItsHidden Premium VPN Review Summary

There is no software; you must use your own OS for the VPN connection which means there are no features whatsoever. The server network is small and practically unusable at any hour as the network is constantly busy. The privacy policy is designed to give your personal information away to third parties. If you want a secure VPN, this is not for you.

Its Hidden Premium VPN PROS:
• Refund within 24 hours
• Port forwarding

Its Hidden Premium VPN CONS:

• No privacy or security
• IPs Blacklisted for SPAMMING
• Usually unable to connect to server, very high latency, generally unusable
• The servers’ data bases are vulnerable to attacks which means your personal data is open for any hacker to steal
• Complicated and inconvenient installation for most users
• No software application just your own OS
• Few features and user unfriendly
• No automatic choice of fastest server (lowest latency)
• Adverse privacy policy set up to benefit Its Hidden and harm the user by giving away your IP, browsing history and personal information to third parties.
• Logs and stores personal information for third parties and advertisers
• No support or help

Editor’s Rating
Order to Installation
Software/GUI
Ease of Use
Features
Network & Speed
Help & Support
Scope of Protection
Overall Rating

Features Overview

ItsHidden Premium VPN Service Description
Price: 9.99 USD per month
Bandwidth Limitations: ?
Server Locations: NL
Data Logging: No
VPN Protocols: PPTP
Encryption Strength: 128 Bit
Public IP: Shared, dynamically assigned dedicated
Other features: Port forwarding, Advanced protection systems installed on the paid servers
Payment Methods: CC
Test Account: Free accounts with shared IP
Moneyback Guarantee: Yes, refund within 24 hours
ItsHidden Premium VPN TOS & Privacy Policy
p2p Allowed: Yes
Mass-mail Allowed: No, corresponding ports are closed
Personal Data Collected: Collected and stored on servers
ItsHidden Premium VPN Company Information
Location: UK
In business since 2009
Other Security Products: -

Information incomplete or incorrect? Please let me know!

6 User Reviews »

  • Jarrow says:

    Ordered after reading the TorrentFreak privacy review, and after learning the hard way that VPNTunnel.se is near-useless, and TorrentPrivacy leaks like cheesecloth.

    First few weeks were decent. Acceptable speeds of ~100-300kbps for large, mature swarms. After 5 weeks I could no longer connect. No replies from support – ever. Got notified by my CC company of attempted fraudulent charges for the card used 3 days later. No proof, but I have suspicions.

    Ease of Use
    Features
    Network & Speed
    Help & Support
    Used this VPN for (how long): less than 6 months

  • Penny Jane says:

    I had a 6 month contract that worked well. Then I made this mistake of renewing it for another 6 months. The service refuses to allow me to connect. No answer to several email either directly on via their website. No refund (website says full refund if cancelled in first 24 hours). I have started a dispute procedure via Paypal. These people should be ashamed. Avoid at all costs.

    Used this VPN for (how long): less than 1 year

  • d coneybeare says:

    Actually I was surprised and delighted at easy this was to install (the 1 month trial) and the throughput was good too. Then reality hit — the service disappeared for about 24 hours, no explanation. When I got no reply to my support email, even though I was a paying customer, I first thought the error was mine. Nope. That’s how they roll as Charlie Sheen would say. No support of any kind, period, end of story

    Ease of Use
    Features
    Network & Speed
    Help & Support Not Rated
    Used this VPN for (how long): less than 6 months

  • BU says:

    Refund within 24 hours? The PAID service doesn’t work and they don’t even reply to emails. I have been waiting for over a week. Scam.

    Used this VPN for (how long): (didn’t use)

  • Notmyname says:

    Itshidden.com is slow as hell.
    Expect less than 1 Mbps download bandwith.
    Customer support did not return 3 support requests or
    respond to a refund request made within the 24 hours.
    Itshidden gets a fail due to lack of customer support
    and abysmal performance.
    They are all about taking your money and providing no service
    (or easy refunds within the 24 hours as claimed.)

    Ease of Use
    Features
    Network & Speed
    Help & Support Not Rated
    Used this VPN for (how long): less than 1 week

  • Jon Casanova says:

    I recently purchased 3months vpn service through this company,I had seen them mentioned on a torrent privacy site I was browsing and thought it might be a good option for me. When I bought their service, I received no information to connect to their system and when I tried filing for a refund both through their site and through paypal I was basically told by paypal that the company says that I had received it, and paypals stance on it is that since its virtual/intangible, it is impossible for them to know whether i received it or not so they ruled in favor of this company. Total scam artists, if you arent fond of just giving your money away, you may want to thoroughly research a vpn service other than this one prior to putting your cash out there. Oh, and never once has the company even taken time to respond to my emails to their support department.

    Used this VPN for (how long): (didn’t use)

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